Warsaw City Hall enhanced the efficiency of its customer communications to better serve residents by providing flexible, round-the-clock access to public services. Citizens can request interventions, report issues, or obtain information 24/7 through multiple communication channels, with full transparency on request status. To address challenges in request handling, distribution, and monitoring, the city implemented an integrated communication, routing, and reporting system. The solution ensured accurate assignment and tracking of reported cases and streamlined workflows across hundreds of services. Integrated with existing telephony and IT systems, the platform enabled Warsaw City Hall to respond more efficiently and effectively to the needs of its residents.

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