Who is Court of Justice of the Federal District and T erritories? The Court of Justice of the Federal District and T erritories in Brazil (TJDFT) is a state gov- ernment organization that administers legal services, including certifications, financial transaction assistance, and court services. A Need to Simplify Service Management and Introduce Self-Service With over 7,600 civil servants, 378 judges, nearly 3,000 contractors, and 36 buildings, TJDFT relies on tools and IT support to keep its service running smoothly. A number of years ago the decision was made to partner with Micro Focus, implementing Micro Focus Service Manager. However, over time Service Manager carried a level of complexity which posed a challenge, as Raymundo Avelino Aben Athar, Under-Secretary for Inte

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