CRIF partners with Avanade to optimize CRM processes and improve the employee and customer experience
CRIF partners with Avanade to optimize CRM processes and improve the employee and customer experience
3 PagesAvanade helped CRIF optimize CRM processes and enhance employee and customer experiences by developing a scalable platform integrating Microsoft Dynamics 365 and Microsoft 365. This unified business processes across the global organization, standardizing workflows and enabling global best practices. Avanade’s solution leveraged Outlook and SharePoint for document management and introduced advanced marketing tools that personalized customer interactions through targeted campaigns, improving sales and marketing effectiveness while driving consistent, contextualized engagement worldwide.
