Cushman & Wakefield partnered with Unisys to modernize its global IT environment, replacing fragmented on-premises systems with a cloud-first strategy centered on Microsoft Azure, ServiceNow, AI-powered service management, and enhanced cybersecurity. Supporting more than 52,000 employees across nearly 60 countries, the company migrated four data centers to Azure, connected 400+ locations through SD-WAN, automated routine IT operations, and centralized support across IT, HR, and finance. The transformation delivered 99.99% infrastructure availability, reduced major incidents by 73%, cut open vulnerabilities by 90%, and improved service desk performance through AI-driven automation and self-service capabilities. Employees increasingly adopted digital support channels, resolution times improved significantly, and the company exceeded its goal of generating $35 million in savings over five years. The case study demonstrates how cloud modernization, AI-enabled operations, and service desk transformation can improve scalability, security, employee experience, and operational efficiency.

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