Instinctools helped a Canadian marketing and promotions company modernize its operations by developing a custom CRM that transformed manual bidding and customer management into streamlined digital processes. Previously, bids for signed merchandise and rare collectibles were collected on paper at restaurants, sporting events, and shopping locations, limiting efficiency and customer insight. Instinctools created a centralized solution that enabled deeper analysis of customer behavior, improved data accessibility, and supported more precise campaign targeting. With stronger visibility into audience activity and marketing performance, the company optimized promotional decisions and customer engagement. The solution ultimately increased advertising campaign conversion rates by 34% while reducin

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