This customer case study highlights how Protek, a Utah-based IT services provider serving small and mid-sized businesses, successfully navigated a devastating ransomware attack while retaining 95% of its clients. In February 2019, the company was targeted by a large-scale attack that encrypted nearly all client data and spread malware to more than 1,700 machines, making it one of the earliest and most severely affected managed service providers during a wave of similar incidents. Despite the significant disruption, Protek’s response, preparation, and commitment to client support enabled it to maintain customer trust and business continuity. The case demonstrates the critical importance of cybersecurity readiness, disaster recovery planning, resilient backup systems, and effective incident

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