As digitalization accelerates in retail, mobile applications and Mobile Data Capture devices are becoming critical for efficient operations and improved in-store processes. A large German discount retailer faced challenges in procuring, managing, and maintaining thousands of MDE devices across a decentralized IT landscape, including slow swap and repair cycles. To address this, the retailer partnered with Damovo to implement a Device as a Service model covering the full device lifecycle. The solution streamlined procurement, deployment, maintenance, and replacement of devices, improved service levels, and reduced operational complexity. This approach enabled consistent device availability, faster repairs, and more efficient regional management, supporting the retailer’s digital growth stra

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