Data-Driven Expansion of the RN Advice Line Improves Patient Access and Produces a 4:1 ROI
Data-Driven Expansion of the RN Advice Line Improves Patient Access and Produces a 4:1 ROI
4 PagesChildren’s Hospital of Orange County (CHOC) aimed to boost patient access by offering its “Get CHOC” RN advice line free to all, eliminating subscription revenue and threatening sustainability. Leveraging the Health Catalyst® Data Platform, CHOC harnessed data-driven insights to strategically expand the service. This drove a 34% relative increase in triage nurse-generated new hospital system accounts within six months, yielding a strong 4:1 ROI over one year. The platform's analytics optimized operations, ensured service viability, and enhanced patient care delivery effectively.
