DataForce helps data scientists extract valuable insights from customer reviews. THE CHALLENGE Our client, a leading retail firm focused on household appliances, wanted to gain a better understanding of their products by extracting key insights from customers’ reviews. They were eager to learn about their customer’s experiences, including their linguistic concerns, personal or cultural distinctions, and thoughts on the usability of the platform. Ultimately, analyzing these responses would enable them to adapt their products and provide ever-improving user experiences. THE SOLUTION We screened the experts in our internal talent database according to their prior knowledge of the product as well as the required languages, including French, German, Italian, Polish, Portuguese, an

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