DC Water uses Everbridge to simplify and personalize communications with customers to drive satisfaction

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Everbridge software simplified and personalized communications for DC Water, serving 700,000 residents, 17.8 million annual visitors, and 1.6 million wholesale customers across multiple counties. The platform drove customer satisfaction by enabling efficient notifications about planned and unplanned service disruptions for drinking water distribution and wastewater treatment. It supported operations at the world's largest advanced wastewater treatment facility, Blue Plains, ensuring clear, targeted messaging that enhanced public trust and service reliability.

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DC Water uses Everbridge to simplify and personalize communications with customers to drive satisfaction

DC Water uses Everbridge to simplify and personalize communications with customers to drive satisfaction

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