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Case Study

de Volksbank Visibility and automation enable leading Dutch bank to streamline IT provisioning

de Volksbank Visibility and automation enable leading Dutch bank to streamline IT provisioning

de Volksbank Visibility and automation enable leading Dutch bank to streamline IT provisioning

ServiceNow
Pages 5 Pages

de Volksbank, one of the largest Dutch banks, faced challenges with time-consuming manual IT management processes, leading to inefficiencies and inaccuracies. To address this, they implemented ServiceNow's IT Operations Management (ITOM), automating processes such as CMDB population and event management. This automation reduced on-site support needs, improved service uptime, and enhanced compliance with Dutch financial regulations. The partnership with ServiceNow has streamlined IT provisioning and is crucial as de Volksbank moves towards a cloud-based infrastructure.

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