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Case Study

Delivering a seamless customer experience for Open Banking

Delivering a seamless customer experience for Open Banking

Delivering a seamless customer experience for Open Banking

Icon Solutions
Pages 2 Pages

To meet PSD2 and CMA Open Banking regulations, a Tier 1 Bank partnered with Icon Solutions to design and lead an App-to-App program. This functionality allows customers to seamlessly initiate account sharing and payments directly from a Third Party Provider's mobile app, authenticating via their own bank's app using biometrics. To ensure a superior customer experience matching existing quality, the bank utilized Icon's specialized software and integration framework. Icon’s technology simplified complex API redirection, streamlined secure authentication protocols, and accelerated deployment, enabling the bank to deliver a frictionless, highly secure open banking journey on schedule.

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