One of the nation’s oldest and internationally recognized healthcare systems, known for excellence in research, patient care, and education, faced the challenge of reducing costs while improving operations. Serving a large population through its medical school, hospitals, over 5,000 physicians, and various health centers, the system needed to centralize management of its diverse telecommunications platforms. Black Box delivered the Golden Triangle—people, processes, and tools—synergizing patient care, operations, and communications to drive transformation, efficiency, and significant cost savings.

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