CASE STUDY 1 Delta Air Lines moves to the cloud with Calabrio WFM. As a specialized travel agency support center under the global sales division, Delta Air Lines operates a 24/7 global sales support center with over 220 employees in 6 countries and 40 to 50 skills. This always-on, complex business requires real- time flexibility and advanced forecasting capabilities in order to achieve business continuity and meet the needs of their customers. As a long-time customer of Calabrio, Delta Air Lines sought their trusted advice to move from their current premise-based WFM solution to the cloud hosted by Microsoft Azure. COMMUNICATING EFFECTIVELY AND ADAPTING QUICKLY AT A GLOBAL SCALE Delta Air Lines needed a workforce management solution to handle complex operations that “followed the

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