Deutsche Rentenversicherung has automated its incoming mail, freeing up resources for important new tasks
Deutsche Rentenversicherung has automated its incoming mail, freeing up resources for important new tasks
6 PagesDeutsche Rentenversicherung (DRV), Germany's major pension insurer, automated incoming mail processing by upgrading to Tungsten TotalAgility from Tungsten Automation, driven by needs for peak workload stability, change request autonomy, and innovation. The robust platform handled complex workflows with branches, loops, and system integrations, automating 94% of cases so employees manually process only 6%. This freed classification team resources for vital new tasks, with other departments now planning upgrades, enhancing overall efficiency and support.
