When the first COVID-19 case hit a large healthcare system, leaders launched a telehealth response addressing six imperatives: screening/testing/treating the virus, home monitoring for mild cases to curb spread, workforce safety, expanded routine care, community information trust, and plasma donation recruitment. Health Catalyst software powered remote patient monitoring, virtual care delivery, and clinical needs management at scale. Its digital tools enabled safe, efficient COVID-19 care, protected employees and patients, and maintained operational continuity through robust data-driven telehealth capabilities.

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