As a leading pediatric specialty care provider, this children's hospital delivered exceptional clinical care but struggled with standard health IT tools that failed to meet communication and education needs for pediatric patients, families, and NICU caregivers. Pediatricians reported portal functionality gaps, while parents sought better patient-centered access. Health Catalyst's digital patient engagement technology bridged these gaps through tailored, equitable communication channels, automated education, and interactive tools. This enhanced caregiver involvement, improved health literacy, and ensured consistent, accessible support for optimal pediatric outcomes.

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