Case Study
DITA Standard Adoption For a Multinational Software Company
Instinctools helped SAP transform complex educational content into a more flexible and scalable learning ecosystem based on the DITA open standard. The initiative required restructuring around 200 traditional courses into nearly 20,000 reusable learning components that could be delivered in multiple formats, localized into nine languages, and customized for different client brands. Instinctools contributed software engineering expertise to streamline content transformation, organization, and management while supporting structured authoring and metadata. By enabling modular content reuse and more efficient production workflows, the solution reduced complexity and simplified localization. The resulting approach gave SAP a stronger foundation for creating, maintaining, adapting, and distribut
