The logistics service provider manages more than 15 million shipments each year across Europe, operating in a highly complex customs environment with varying regulations and procedures by country. Its previous customs filing approach relied on multiple country‑specific systems that were fragmented, inefficient, and not standardized or integrated. Over time, the growing complexity of these systems, combined with increasing maintenance requirements and numerous technology provider contracts, drove up operational costs. This fragmented model also led to poor visibility, frequent errors, shipment delays, regulatory penalties, and declining customer satisfaction. To address these issues, the organization recognized the need to streamline and modernize its European customs operations, supporting

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