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Case Study

Driving HRA Completion in California’s D-SNP Population

Driving HRA Completion in California’s D-SNP Population

Driving HRA Completion in California’s D-SNP Population

Ushur
Pages 2 Pages

To improve critical HEDIS measures and increase Health Risk Assessment (HRA) completion among their vulnerable Dual-Eligible Special Needs Plan population, a major California health plan turned to Ushur. The organization required a HIPAA-compliant, digital self-service solution to engage their difficult-to-reach members effectively. Ushur’s Invisible App technology provided the perfect answer, enabling the plan to launch a full, automated workflow in just three days. This rapid deployment significantly boosted member engagement, successfully achieving a 23.92% HRA completion rate. By automating outreach through intuitive digital channels, Ushur empowered the health plan to connect with members efficiently, ensuring better compliance and improved care outcomes.

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