DuraMark Technologies struggled with inefficient, paper-based processes that relied on physical job jackets passed around the facility, leading to lost information, confusion, and costly delays. Manual communication with suppliers created errors and slowed lead time management, while poor visibility made planning customer move-ins and move-outs difficult. Sub-optimal inventory management also raised concerns around unnecessary cash outlays. By modernizing its processes, DuraMark aimed to gain agility, improve coordination with suppliers, reduce delays, and support innovation even while operating in extreme and demanding conditions.

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