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DVSANALYTICS ENCORE® TELEPHONIC SIGNATURE

DVSANALYTICS ENCORE® TELEPHONIC SIGNATURE

DVSANALYTICS ENCORE® TELEPHONIC SIGNATURE

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2 Pages

This case study describes how California county Health and Human Services agencies meet state requirements for processing Medi‑Cal applications by recording a legal Telephonic Signature known as a Voice Attestation. The goal is to capture a specific recorded segment during phone applications that can be securely sent to the State upon request for legal and compliance purposes. The solution ensures voice consent is easy to trigger, locate, retrieve, and replay as needed. By reliably recording and managing these attestations, agencies can maintain compliance, support audit requests, and streamline application processing while protecting the integrity of legally required consent records.

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