Earls Kitchen and Bar Harassment and Discrimination Training Transformation
Earls Kitchen and Bar Harassment and Discrimination Training Transformation
2 PagesEarls implemented adaptive learning to train 6,500 employees across 68 restaurants on a new harassment and discrimination policy. The challenge was ensuring managers could confidently support frontline staff in difficult customer interactions. By replacing traditional e-learning with adaptive courses and using data-driven follow-up sessions, Earls achieved 92% completion, increased competency from 66% to 99%, and reduced training time by 50%. The approach also boosted learner confidence, with 96% reporting improved ability to apply the policy.
