This case study describes how Netherlands-based Eclipse Group built a scalable hosted customer communication management service using Quadient Inspire Flex. Its regulated-industry clients needed accurate, timely, and consistent communication across print, email, SMS, WhatsApp, web, SFTP, APIs, and other channels without the cost and complexity of building their own platforms. Eclipse’s multitenant CCMaaS solution integrates with client systems and allows business users to manage templates, content, and communication scenarios directly, reducing changes from several weeks to one day. One public-benefits organization cut preparation and mailing time by 35%, while a major water company scaled to more than 40 million messages annually. Clients also reduced costs and improved engagement through

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