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eCommerce and Business Services Leader Modernizes Talent Experience

eCommerce and Business Services Leader Modernizes Talent Experience

eCommerce and Business Services Leader Modernizes Talent Experience

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A global eCommerce and business services leader partnered with Insight to modernize its talent acquisition and retention strategy through the START platform, powered by AI and machine learning. The solution enhanced the digital employee experience with real-time sentiment analysis, behavioral insights, and personalized engagement, reducing ghosting and improving candidate quality. By transforming hiring for over 2 million applicants and 60,000 annual hires, the initiative achieved a 19% reduction in turnover and $43M in annual talent acquisition cost avoidance. Employees experienced stronger engagement, growth, and alignment with company culture, driving retention and performance.

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