Eficasia rapidly exceeded call quality analytics requirements by implementing NICE Interaction Analytics with partner PrymeNet. NICE enabled Eficasia to efficiently sample and evaluate a high volume of calls for a Mexican federal agency, meeting demanding standards without increasing labor costs. This swift rollout enhanced Eficasia’s capacity for quality monitoring and compliance, supporting its focus on cost efficiency and reliable information delivery in omnichannel business process outsourcing.

Join for free to read