Southern California health system answers patient demand for texting and decreases call volume by 88 percent Every year, people from around the world retire in California’s Coachella Valley to take advantage of the area’s benefits. As healthcare customers, many had experienced texting with their previous healthcare providers before moving to Coachella. They expected the same level of service and communication from Eisenhower Health, the only non-profit health system located in the Coachella Valley. “Patients were asking for it,” said Mark Steffen, Chief Administrative Officer, Primary and Specialty Care Clinics, Eisenhower Health. “You can get text messages from your hairstylist or veterinarian —the technology is clearly available—why not receive them from your doctor’s office?

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