A major utilities company improved invoice management for four million customers by implementing IBM’s Customer Management on Demand through VistaVu. The solution provided instant, secure online access to invoices, increasing first-call resolution and reducing call center inquiries through expanded web self-service. Automated paperless billing delivered significant cost savings ahead of schedule, while centralizing printing operations eliminated the need for external vendors. Overall, the company achieved a 50% reduction in paper correspondence and more efficient, customer-friendly billing processes.

Join for free to read