Elevating Customer Experience SaskTel Case Study About SaskTel SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with over $1.2 billion in annual revenue and approximately 1.4 million customer connections. SaskTel and its wholly-owned subsidiaries have 12 corporate stores and approximately 4,000 full-time equivalent employees across Saskatchewan. They offer a full suite of products and services which includes competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. The Challenge SaskTel wanted to continue elevating customer experience by offering their

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