EMAAR transforms back-office operations and enables digital customer journeys with AI-powered data capture

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EMAAR, managing premium communities, shopping malls, hospitality, and leisure facilities across Dubai, the Gulf, and Middle East, needed to validate massive documentation volumes for B2C/B2B customers while meeting regulations. By replacing manual processes with AI-powered data capture from Tungsten Automation, EMAAR now effortlessly processes over five million inbound document pages yearly. Turnaround times for validation plunged from 48 hours to under three hours, enabling digital customer journeys. Today, over 500 back-office staff rely on this intelligent automation for superior efficiency and compliance.

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EMAAR transforms back-office operations and enables digital customer journeys with AI-powered data capture

EMAAR transforms back-office operations and enables digital customer journeys with AI-powered data capture

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