Ashirvad by Aliaxis significantly elevated its employee service and engagement through the implementation of Leena AI. By integrating this intelligent platform, the organization achieved a remarkable 99% ticket resolution rate and an 81% query resolution rate, ensuring efficient support across its massive workforce. With a 96% adherence rate to service level agreements and an 83% agent adoption rate, the technology seamlessly streamlined internal workflows. These improvements resulted in a high employee engagement score of 4.4 and a strong ticket satisfaction rating of 4.3. Leena AI’s software proved essential in optimizing operational efficiency, allowing the company to maintain its commitment to quality and innovation while delivering rapid, reliable resolutions.

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