Kiteworks’ support team initially spent hours manually setting up folders to exchange customer log files. By integrating Kiteworks with Salesforce, they streamlined the process so customers could upload logs directly without extra steps. This reduced manual work, improved response times, and ensured sensitive data stayed secure and auditable. The integration also lowered storage costs and restricted access to only relevant personnel. As a result, support engineers focused more on solving issues rather than managing file transfers, improving both efficiency and customer experience.

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