Black Box accelerated the digital modernization of the Palmerston North City Council by transitioning its rigid legacy infrastructure to the Genesys Cloud CX3 platform. By deploying this advanced cloud software, Black Box empowered the council to enable remote operations within weeks, ensuring uninterrupted service for over 91,000 residents. The software-driven solution unified communication channels, providing the scalability and multichannel capabilities necessary for superior citizen engagement. Black Box’s technical leadership eliminated the limitations of on-premise systems, creating a resilient, flexible environment. Ultimately, Black Box’s robust technology and integrated carrier services fortified the council’s operational agility, establishing a future-ready foundation for efficie

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