The Intelligent Cloud Contact Center athenahealth Case Study Company Profile athenahealth, Inc. partners with healthcare organizations across the care continuum to drive clinical and financial results. athenahealth’s goal is to create a healthcare ecosystem that allows patients to move between providers with a single set of healthcare records. Industry Healthcare and Technology Website athenahealth.com Challenges • Workforce flexibility limited with on premises hardware • Cumbersome training • Reliability issues • Lack of integrations Solutions • IVR • ACD – Intelligent Routing • Outbound – Preview Dialer • W o r k f o r c e M a na g em en t • Q u a l i t y M a na g em en t • Adapter for Salesforce CRM • Technical Account Manager Benefits • Moving to the cloud enables

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