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Enabling a 360 Degree View of Customer Data and Automating Sales Order Processing

Enabling a 360 Degree View of Customer Data and Automating Sales Order Processing

Enabling a 360 Degree View of Customer Data and Automating Sales Order Processing

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2 Pages

The client, a US-based technology leader in photonic innovations, serves diverse industries including automotive, defense, aerospace, medical, and more. With multiple SAP and Salesforce instances worldwide, the client faced challenges due to the lack of a centralized customer data view, hindering integration and efficiency for their global clients. Jade Global delivered a seamless integration solution, unifying SAP and Salesforce data into a centralized, 360-degree client view on Salesforce. This empowered the client’s sales and service teams with real-time, comprehensive insights, improved customer engagement, and enabled transformative business outcomes through better decision-making and a more connected global client experience.

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