Genesys helped TSB Bank Limited deploy a future-proof contact center by implementing the Genesys Cloud platform, addressing limitations in functionality and enabling flexible remote work options. This upgrade empowered TSB to enhance its empathetic, community-focused customer experience while supporting over 20 branches nationwide. Genesys’ innovative tools contributed to improving customer satisfaction beyond TSB’s already high 81.3% score, helping the bank continually raise service quality and adapt to evolving operational needs in New Zealand’s financial services sector.

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