This case study explains how Coca-Cola Beverages Vietnam improved operational efficiency using a GenAI-powered conversational interface. The company faced challenges in accessing real-time insights from complex dashboards related to cooler performance and ROI. Happiest Minds developed a chatbot integrated with Microsoft Teams using Azure OpenAI and RAG architecture. The solution allowed sales teams to query performance data conversationally, receive real-time insights, and track key metrics across multiple performance scenarios. It eliminated dependency on static dashboards and enabled faster decision-making. As a result, the company achieved improved productivity, enhanced ROI visibility, better field operations, and scalable data-driven decision-making capabilities.

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