HPE DIG ITA L GA ME C HANG E R S ENRICHING LIVES WITH CUSTOMER- FOCUSED TELCO SERVICES ALBtelecom elevates customer experience with readily available service INDUSTRY: TELECOMMUNICATIONS REGION: ALBANIA VISION Become the telecommunications operator of choice for Albanians by offering a fast, seamless, customer experience STRATEGY Engage innovation partners to deliver solutions with greater performance, availability, and efficiency for revenue-generating systems OUTCOMES • Reduces power consumption by 60% to 70% • Improves customer service experiences by 30% • Lowers employee turnover and customer defection ALBtelecom, the largest telecommunication operator in Albania, aims to reach its goal to eliminate customer problems related to any service downtime while also accommo

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