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Case Study

eyebobs Automates Order Processing and Drives Supply Chain Efficiency with TrueCommerce

eyebobs Automates Order Processing and Drives Supply Chain Efficiency with TrueCommerce

eyebobs Automates Order Processing and Drives Supply Chain Efficiency with TrueCommerce

TrueCommerce
Pages 2 Pages

eyebobs, a leading eyewear provider of irreverent reading glasses, sunglasses, and prescription frames sold at Neiman Marcus, Nordstrom, Von Maur, Macy's, Bloomingdales, Dillard's, and company-operated stores, implemented TrueCommerce EDI for NetSuite in 2014 to drive order efficiency, accuracy, scalability, and retailer compliance. This automation eliminated manual processing of inbound POs, outbound acknowledgments, invoices, and ASNs—cutting processing time dramatically, slashing chargeback risks from errors, and enabling growth without added headcount. IT Director Susannah Kyle notes seamless integration met diverse retailer requirements while providing responsive support for reliable, high-volume operations.

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