Case Study
Fairmont Locations Deliver Luxury Guest Experiences
From Barcelona to Beijing, Fairmont Hotels & Resorts (AccorHotels Group) hosts guests in over 24 countries. Its 75 locations include the iconic Plaza Hotel in New York and The Savoy in London, and each offers luxury amenities, architecture and décor that combine to create an unforgettable experience. However, a dated POS system was no longer meeting Fairmont’s high standards—and a vendor agreement was keeping it from seeking out a better solution. “If you bought their system, you used their hardware—end of story,” says Ted Chuckmala, Vice President, Business Solutions, North and Central America for AccorHotels Group. “With our last purchase, they announced a software upgrade, but the hardware they sold us didn’t have enough horsepower to run it.”
