Falck, a Denmark-based global leader in emergency response and healthcare services, elevated its voice infrastructure with AudioCodes solutions for Genesys Cloud Contact Center. Facing a transition from on-premises systems to cloud-based infrastructure, AudioCodes ensured seamless business continuity throughout and beyond the migration while enabling outsourced voice management. This future-proofed critical emergency capabilities, supporting Falck's mission to deliver indispensable assistance and improve global healthcare outcomes with reliable, scalable operations during crises.

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