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Case Study

Fidelity Communications Improved Proactive Network Maintenance with PreEqualization Analyzer

Fidelity Communications Improved Proactive Network Maintenance with PreEqualization Analyzer

Fidelity Communications Improved Proactive Network Maintenance with PreEqualization Analyzer

ZCorum
Pages 2 Pages

Fidelity Communications strengthened its broadband operations by implementing ZCorum's PreEqualization Analyzer to proactively identify and resolve network impairments before they affected customers. Operating across five states and 18 CMTS headends, Fidelity wanted to shift from reactive repairs to predictive maintenance that would improve customer satisfaction while reducing truck rolls. By combining PreEqualization Analyzer with TruVizion diagnostics, technicians accurately located impairments using correlation groups and Virtual Time Domain Reflectometry (VTDR) measurements, often pinpointing faults within feet of their actual location. Engineers created node health reports, identified developing issues before service degradation occurred, and streamlined field operations by directing

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