Case Study Fielda increases Field Services Productivity for Randolph EMC Client: Randolph EMC Country: USA Industry: Energy & Utilities Randolph EMC, an electric utility provider in North Carolina, had challenges maintaining and managing its assets across multiple locations. Randolph EMC heavily relied on paper to capture Field Asset data making it an inefficient process. The time taken for inspectors and technicians to identify issues and handle them was high due to manual work and time spent on the road to communicate critical updates. Business Problem Randolph EMC decided to transform its business into a cloud-based solution. They wanted the solution focusing on three key aspects: Solution Maps to locate the assets and fieldworkers Forms to create and manage service requests

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