Case Study
Financial institution boosts CSAT score by 20%
To modernize its corporate intranet and improve the digital working environment for over thirty thousand staff members, a leading financial institution partnered with Cognizant. Cognizant deployed an advanced employee experience software platform featuring streamlined navigation and simplified site administration. This powerful technological solution replaced disconnected systems, providing employees with a secure, flexible, and accessible workspace to collaborate and access vital corporate information. By integrating these robust digital tools, Cognizant helped the institution eliminate administrative bottlenecks, enhance internal engagement, and successfully boost its client satisfaction assessment score by twenty percent.
