1 Salvadoran company OneLink started its Business Process Outsourcing (BPO) operation in San Salvador and Colombia with 2,600 service agents in 2013. The organization provides outsourcing services, management consulting, and tailored integrated solutions for clients in Latin America. Its business proposition is based on redefining the contact center experience by pairing new technologies with outstanding talent. Today, the company has 14,000 employees working across 16 locations in El Salvador, Guatemala, Mexico, Nicaragua, Colombia, and Brazil and grew their customer base by four times in 2020. OneLink’s business requires a solid and reliable network infrastructure to support many customers located in several countries in the region. Since its inception, the company has relied on

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