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Case Study

Fred IT Group Integrates ConnectWise with Microsoft Dynamics 365 Finance and Operations

Fred IT Group Integrates ConnectWise with Microsoft Dynamics 365 Finance and Operations

Fred IT Group Integrates ConnectWise with Microsoft Dynamics 365 Finance and Operations

CloudFronts
Pages 2 Pages

Fred IT Group, an Australian pharmacy technology provider serving more than 3,000 business customers, used ConnectWise for business process automation and Dynamics 365 Finance and Operations for ERP. Because the platforms lacked data flow between them, teams faced disconnected processes and reduced productivity. CloudFronts integrated the systems using Scribe Online and a custom ConnectWise connector, focusing on customers, sales orders, and sales invoices, with contacts also represented in the workflow. After go-live, business data moved seamlessly between the applications, interoperability improved across departments, and workflow automation reduced manual effort. The integration improved communication, functionality, control, and organizational efficiency, while an ongoing managed servi

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