A US-based financial technology company specializing in payment processing for banks and credit unions partnered with AWS and SourceFuse to accelerate its modernization journey. Faced with a complex legacy technology stack and heavy manual effort in exception handling, the organization implemented a GenAI-powered internal assistant called Genie. The solution was designed to scale institutional knowledge across teams, improve productivity, and streamline operations. By leveraging cloud-native and AI-driven capabilities, the company strengthened its ability to innovate while supporting the security and compliance needs of the financial services industry.

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