Generative AI is transforming IT operations at Hexaware, enabling faster incident resolution, smarter automation, and proactive service management. By using Elastic software, the company unified logs, metrics, and application data into a single, real-time search and analytics platform. This allowed teams to detect anomalies earlier, automate root-cause analysis, and generate actionable insights through AI-driven models. Elastic’s powerful indexing and machine learning capabilities improved visibility across hybrid environments, reduced downtime, and strengthened operational resilience. As a result, IT teams shifted from reactive troubleshooting to predictive operations, improving service quality while lowering costs and accelerating digital transformation. The integration also enhanced sec

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