GEUS, the municipal broadband provider serving Greenville, Texas, improved network troubleshooting and customer support by deploying ZCorum’s TruVizion diagnostics platform. Before implementation, resolving subscriber issues typically required dispatching technicians with limited visibility into the root cause of service problems. TruVizion combined real-time modem diagnostics, signal levels, historical performance data, codeword error reporting, mapping, and mobile access to help customer service representatives and field technicians accurately identify network faults before arriving onsite. Technicians could compare neighboring modems, isolate whether issues originated inside customer premises or across the network, and proactively repair developing faults before subscribers noticed serv

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