Global Credit Union, formerly Alaska USA Federal Credit Union, transformed its IT operations by implementing Riverbed’s Unified Observability platform to address challenges with fragmented monitoring tools and limited visibility. By deploying AppResponse, NetProfiler, NetIM, and Aternity, the credit union now proactively monitors performance across its 72 locations, serving over 700,000 members. It reduced incident counts by 150–200 monthly through auto-remediation, improved SLA compliance, and accelerated root cause analysis via a unified dashboard. This shift enabled faster, more reliable troubleshooting, improved compliance, and enhanced member and employee digital experiences.

Join for free to read